At Raji Auto Spare Parts Trading L.L.C., we are committed to ensuring the satisfaction of our customers with every purchase of genuine and OEM parts. Our Return and Exchange Policy has been designed to make the process simple and transparent.
Eligibility for Return and Exchange
We offer a return or exchange for spare parts under the following conditions:
- Incorrect or Damaged Parts:
- If the part you received is incorrect or damaged during shipping, you are eligible for a full return or exchange within 14 days of the delivery date.
- The part must be in original, unused condition with all packaging, labels, and documentation intact.
- Compatibility Issues:
- If the spare part does not fit your vehicle, you may request an exchange for the correct part, provided that the original part is in unused condition and within 3 days of purchase.
- Please make sure to confirm part compatibility with our team before placing the order to avoid any inconvenience.
Conditions for Return
- The part should be returned in its original packaging, without any signs of installation or wear.
- Electrical parts are not eligible for return or exchange unless found faulty by a certified mechanic.
- Shipping charges are non-refundable, and the customer is responsible for the cost of return shipping unless the part was received damaged or incorrect.
Non-Returnable Items
The following items are non-returnable:
- Used or damaged parts not caused by shipping.
- Parts without original packaging, labels, or documentation.
- Electrical parts (unless faulty upon receipt).
- Items purchased during a clearance or final sale.
Return and Exchange Process
- Request a Return/Exchange:
- Contact our customer service team at [email protected] or visit us at our store with your order details and proof of purchase.
- Shipping the Item:
- Pack the item securely with all the original packaging.
- Ship the item to our return address. We recommend using a trackable shipping service.
- Processing Your Request:
- Once we receive the returned part, our team will inspect it and process the return or exchange. Please allow up to 3 business days for inspection and processing.
- Refunds will be issued to the original payment method within 3-5 business days after approval.
Exchange Policy
We offer exchanges for parts that are defective or damaged or if you ordered the wrong part. The exchanged part will be shipped after we receive and inspect the returned part.Warranty Claims
For parts covered under a manufacturers warranty, the warranty terms provided by the manufacturer will apply. Please contact us for assistance with warranty claims.
